ALPHERA Financial Services.

COVID-19 Payment Relief Request.

If you are directly affectedy by COVID19, and you are concerned that you may not be able to meet your financial obligations, please complete the form below. This form is only intended for customers who have a financial agreement with ALPHERA Financial Services.
Fields marked with (*) are mandatory.

Personal Details.

Please indicate the amount you can afford to pay monthly over the next 3 months.
Please note, any deferred amount will be added to the remainder of your finance agreement which will have an impact on your instalment due, going forward.

Documentation Required.

*Please note: Allowed document types are .DOC, .DOCX, .PDF, .PNG, .JPG, .JPEG and .GIF


ALPHERA Financial Services, a division of BMW Financial Services (South Africa) (Pty) Ltd, an Authorised Financial Services and Registered Credit Provider (NCRCP2341). ALPHERA Financial Services collects personal data about you (“your information”) for the purpose of administering your account or providing a service you have requested related to your agreement, including responding to your enquiries and complaints. The privacy and security of your information is very important to us so we want to assure you that your information will be properly managed and protected. Further details on how your information is used, how we maintain the security of your information and your right to access information we hold on you are in our Privacy Policy.
Please note that this submission should not be construed as an acceptance by ALPHERA Financial Services to enter into an arrangement for the amounts due as per your finance agreement. Any confirmation will be provided in writing following an internal assessment of your application. Please note that due to the high volume of requests currently being reviewed, there may be a delay in responding to your query.